Is Three Network Down Today UK? Full Outage Details & Fix

If you’ve been unable to make calls today, you’re probably wondering: is Three network down today UK? As of June 25, 2025, voice call services across the UK are down for Three Mobile, Smarty, and ID Mobile users. Over 9,000 reports flooded in through Downdetector. While data is mostly working, the outage has caused disruptions to hospital callbacks, 999 emergency services, and more.

What We Know About Today’s Three UK Outage

Voice Calls Affected, Not Data

According to official statements:

• Three UK: “We are aware of an issue affecting voice services.”

• “Data services are working normally.”

• Users can still use apps like WhatsApp or Telegram for voice calls — but that doesn’t help in all cases.

Downdetector Confirms Massive Spike

• Outage began: 7:45 AM BST, June 25

• Peak reports: 9,100+ by 9:30 AM

• Affected areas: Nationwide — from Plymouth to Glasgow

ID Mobile & Smarty Also Down

Both ID Mobile and Smarty rely on Three UK’s core network infrastructure.

• ID Mobile says: “We are working hard with our network partner Three UK to fix this issue.”

• Smarty confirmed it “has no fix ETA yet.”

• Even the ID Mobile app and Three UK app are showing errors.

This is the second major outage this year — a similar voice call breakdown occurred in January 2025, impacting 999 call access for some users.

Can You Use Vodafone Instead After the Merger?

Although Three UK recently merged with Vodafone, roaming between the two networks is not active yet.

“Customers will benefit from mutual network coverage within a few months,” Vodafone said in their June FAQ.

That means you can’t automatically switch to Vodafone today — unfortunately.

How This Outage Impacts Real Users

This isn’t just a technical blip — here’s what users are facing:

• Missed emergency calls (some users couldn’t call 999)

• No contact from medical services

• Small business phones completely cut off

• Reports of data issues in a few areas (although most are unaffected)

“We know how frustrating this is,” Three UK said. “We’re sorry for any inconvenience caused.”

What to Do If You’re Affected

Here’s what to do until full service is restored:

• Use Wi-Fi calling (if your phone supports it)

• Use apps like WhatsApp, Zoom, Telegram, Skype

• Check Three UK’s status page

• Monitor updates on Downdetector

• Report emergency issues via Three’s Live Chat

Can You Get Compensation from Three?

Ofcom’s guidance: compensation depends on “extent and duration”.

According to TechRadar and Uswitch:

• If the outage continues for 24+ hours, you might be entitled to credit or a refund.

• File a claim through the Three UK complaints portal

• If unresolved after 8 weeks, escalate to an ADR scheme (Alternative Dispute Resolution)

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Conclusion

If you’re asking is Three network down today UK, the answer is a yes — at least for voice calls. While data remains mostly functional, voice services have been offline since early morning, and sub-networks like ID Mobile and Smarty are also affected.

Bookmark this page — we’ll continue tracking updates. And if you rely on phone calls for medical, business, or family needs, switch to Wi-Fi and keep alternative apps ready.

FAQs

Q1: Is Three network down today UK?
A1: Yes, voice call services are currently disrupted nationwide across Three UK, ID Mobile, and Smarty. Data services are mostly functional.

Q2: Can I make emergency calls during this outage?
A2: Some users report issues calling 999, though Three UK claims 999 services are unaffected. Use alternative apps if possible.

Q3: Will I get compensation for the Three outage?
A3: Possibly. You can file a complaint through Three’s official portal. If not resolved in 8 weeks, escalate to Ofcom’s ADR scheme.

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